Refundsand cancellations
Refunds & Cancellations
This page explains refund and cancellation handling for (a) customer food orders placed at restaurants using TableTaps, and (b) TableTaps subscription payments made by restaurants.
Overview
- ✓Customer orders: refunds are handled by the restaurant, based on their order status and policy.
- ✓TableTaps subscriptions (service fees): refunds are reviewed and processed by TableTaps as described below.
Customer Orders: How to Request Help
- ✓Call the restaurant using the phone number on the restaurant page.
- ✓Share your order details (items, time, payment method).
- ✓Follow restaurant policy for cancellations and refunds.
Cash orders
Cancellations and adjustments are handled directly by the restaurant.
Online payments
If a refund is approved by the restaurant, it may take time based on the payment provider (such as PhonePe) and bank processing.
Non-fulfillment
If an order cannot be fulfilled, the restaurant can initiate a refund based on their process.
TableTaps Subscription Refund Policy
This section applies to restaurant subscription payments made to TableTaps for use of the platform (QR ordering system, POS tools, online ordering software, and website pages).
1. Refund Eligibility
Refunds may be considered in limited situations such as:
- ✓Duplicate payments for the same subscription period
- ✓Technical errors that caused an incorrect charge
- ✓Billing mistakes verified by TableTaps
2. Non-Refundable Services
- ✓Subscription fees after activation
- ✓Partially used subscription periods
If a refund is issued, it may be partial or full depending on the circumstances and verification.
3. Refund Timeline
- ✓Refund requests are reviewed within 5–7 business days.
- ✓If approved, refunds are processed within 7–10 business days. Actual credit timing depends on the payment provider and bank.
4. Cancellation Policy
- ✓Restaurants may cancel their subscription at any time.
- ✓Cancellation prevents future billing.
- ✓The current subscription remains active until the end of the billing cycle, unless otherwise stated at purchase time.
5. How to Request a Refund
Email our support team with the following details:
- ✓Registered phone number
- ✓Transaction ID / reference number
- ✓Reason for the refund request
Contact: support@tabletaps.in
Typical timelines
Exact timing depends on restaurant policy and payment provider/bank processing.
- ✓Restaurant confirmation: usually same day for recent orders.
- ✓Payment provider processing: can vary based on transaction type.
- ✓Bank posting: may take additional time after provider processing.